Account Support
2FA Setup & Recovery
Secure your account with two-factor authentication or recover access.
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Frequently Asked Questions
To reset your TronLink password:
- Open TronLink and click "Forgot Password" on the login screen
- Enter your recovery phrase (12-word backup phrase)
- Create a new strong password
- Confirm the new password
- Click "Reset Password" to complete the process
Note: Without your recovery phrase, password recovery is not possible.
Transactions can get stuck for several reasons:
- Low energy/bandwidth: Your account may not have enough resources to process the transaction
- Network congestion: High traffic periods can delay transactions
- Insufficient TRX: You need at least 1 TRX to cover transaction fees
- Smart contract issues: Problems with the dApp you're interacting with
Try increasing your energy/bandwidth or wait 5-10 minutes for the network to clear.
To enable 2FA in TronLink:
- Go to Settings > Security
- Select "Enable Two-Factor Authentication"
- Choose your preferred 2FA method (Google Authenticator or SMS)
- Follow the on-screen instructions to complete setup
- Save your backup codes in a secure location
Tip: Google Authenticator is more secure than SMS verification.
Yes, you can attempt to cancel a pending transaction:
- Go to the transaction history in your TronLink wallet
- Find the pending transaction and click on it
- Select "Cancel Transaction" (if available)
- Confirm the cancellation
If the cancel option isn't available, you may need to:
- Wait for the transaction to expire (usually within 24 hours)
- Send a new transaction with the same nonce but higher gas fee
Need more help?
Our support team is available 24/7 to assist with account recovery and other issues.